Operational Terms of Service

Returns Policy

We do not accept Returns on Invoice

(the only exception to this is if the client did not have the opportunity to personally view the goods and then they have 24 hours from delivery, to inform the office, or this option is also void)

We do not supply Smalls (4mm and smaller) on Approval and DO NOT accept these as returns on Invoice at all.

(smalls are not measured and weighed individually and we do not accept the risk)

Terms and Conditions

Subject to the CPA all Goods are sold voetstoots and without any warranties, whether express or implied.

It is the Clients responsibility to check the Goods upon delivery thereof, for any defects including but not limited to chips or scratches as well as the dimensions, weight and clarity thereof and that the Goods are as represented on the Order.

Should the Client not notify the Supplier of any quality or other issue in respect of the Goods, within a period of 24 hours from receipt of the goods by the Client, the Client will be deemed to have accepted the Goods.

The Supplier shall not accept the return of Goods that are damaged, chipped or scratched or have been set.

Client shall be invoiced in full for any goods that are not returned within the agreed 3 to 7 approval days, or that are returned defective in any manner whatsoever including damaged, chipped or scratched.

It is specifically noted that the supplier does not supply any smalls (up to and including 4mm) on appro, and will not accept such as return on Invoice at all.

Invoiced goods will not be accepted as returns with the exception where a client did not personally view the goods prior to delivery and then has 24 hours as per approval terms to advise the supplier of any reason for return, if no such notification is received this option of return is then also void. CPA does not grant a right of return for change of heart, dislike after the fact or in case of a better price found elsewhere.